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CANCELLATION AND REFUND POLICY
At Sabah Voyage, we prioritize customer satisfaction. However, our services are subject to specific rules regarding cancellation and refunds. This page provides a detailed explanation of our cancellation and refund policies.
1. Cancellation Terms
1.1. Service Cancellation:
- Cancellations Up to 1 Month: For cancellations made 1 month or less before the service start date, a 30% deduction from the total service fee will apply. The remaining 70% will be refunded.
- Cancellations Up to 2 Months: For cancellations made 2 months or less before the service start date, a 20% deduction from the total service fee will apply. The remaining 80% will be refunded.
- Cancellations More Than 2 Months: For cancellations made more than 2 months before the service start date, the full 100% of the total fee will be refunded with no deductions.
1.2. Airline Tickets:
- Airline tickets are subject to the policies of the airline companies and cannot be canceled or refunded by Sabah Voyage. It is important to check the cancellation and refund policies of the airline before purchasing tickets.
2. Refund Terms
2.1. Refund Requests:
- Refund requests will be evaluated according to the cancellation terms. The refunded amount will be calculated based on the date and terms of the cancellation.
- Refund requests should be submitted in writing to Sabah Voyage customer service. Written requests are accepted via email or postal mail.
2.2. Refund Process:
- Once the refund is approved, the refund process typically takes 7-14 business days to complete.
- Refunds will be processed using the same method used for payment (credit card, bank transfer, etc.).
3. Methods for Cancellation and Refund Requests
3.1. Submitting Cancellation and Refund Requests:
- You can send your cancellation and refund requests to info@sabahvoyage.com.
- Alternatively, you can also send your requests by postal mail to: Sabah Voyage
OKTAY KARADENİZ TOUR TRAVEL AGENCY
TÜRKNAJ İÇ ve DIŞ TİC.SAN.TURZ.LTD.ŞTİ.
Address: Molla Gürani Mah. Erseven Sok. Hasanbey Apart. No:2/A D.1 Fatih, Istanbul
3.2. Refund Information:
- To process refunds, bank or credit card information of the recipient may be required.
- Refunds will be made only to the payment details provided by the recipient.
4. Special Circumstances and Waivers
4.1. Extraordinary Situations:
- Sabah Voyage reserves the right to update cancellation and refund policies in case of extraordinary situations (natural disasters, war, terrorism, etc.). Special solutions may be offered to customers in such cases.
4.2. Waiver:
- Sabah Voyage will announce any changes to these terms through our website or other communication channels.
5. Contact
For any questions or additional information, please contact Sabah Voyage customer service.
Address: Molla Gürani Mah. Erseven Sok. Hasanbey Apart. No:2/A D.1 Fatih, Istanbul
Email: info@sabahvoyage.com
Phone: +90 506 060 60 50
